Question 1

Has COVID-19 affected your availability?

Accepted Answer

We're available for both virtual consultations and in-person services at your site.  You'll work with the same professional from the beginning of your project all the way through the finishing details.  Call us at (512) 785-3187 or email mike@logicflatpack.com to explore your options for assembly, installation, and planning services.

Question 2

Which areas do you cover?

Accepted Answer

We focus on servicing the Austin - Round Rock - San Marcos MSA, extending out to Georgetown, Taylor, Elgin, and Spicewood.  We're happy to travel beyond our home area to help you ensure an excellent installation, and an additional mileage charge may be added to our quotation depending upon the distance traveled.

Question 3

When can you come?

Accepted Answer

We work 7 days a week, 8am - 8pm.  We will do our very best to work within with your schedule.  Call Us at (512) 785-3187 at the earliest possible point during your planning phase to secure your preferred timeline.

Question 4

What happens after I inquire?

Accepted Answer

The installation specialist who will be handling your project from beginning to end will contact you within 24 hours of us receiving your inquiry.  We'll provide answers to any questions you may have and we'll discuss the details of your project, focusing on your goals and desires for the finished space.  Then we'll build a personalized quotation for you to review and we'll coordinate a timeline for your assembly and installation once you're satisfied with our quote. ​

Question 5

What if I need help with an IKEA Design?

Accepted Answer

We love to be involved in the design phase of the projects we install!  We can help you create or optimize your new kitchen, closet, or other installation - from the beginning of the conception phase all the way through to the final materials order - using the online Ikea 3-D planning tools.  There is no fee for our assistance when you choose to have us assemble and install your cabinetry.  A stand-alone design without assembly and installation services will attract a modest fee.

Question 6

What if my design isn't "typical"?"

Accepted Answer

We thrive on customization.  We will work with you to implement your vision using IKEA's cabinetry and accessories or Semihandmade's finishing pieces.  Contact us to discuss your unique needs with the professional who will handle your assembly and installation from beginning to completion.

Question 7

How is your pricing structured?

Accepted Answer

Every proposal is unique and will be evaluated on a case by case basis depending upon the size and scope of your project.  We will provide you with a fixed price quotation that will not change and will be fully transparent with no hidden costs so that you will know exactly how much you need to pay before we start.  We will not proceed with your job until you approve the price quotation and understand exactly what is involved in our proposal.

Question 8

When do I pay?

Accepted Answer

We request a deposit before beginning the assembly and installation for your project.  The balance won't be due until after the work has been completed to your satisfaction.

Question 9

What happens to the trash?

Accepted Answer

Packaging disposal is the responsibility of the client. We recommend and will assist with recycling when possible, and can arrange for trash removal for an additional fee.

Question 10

Are you insured?

Accepted Answer

All of our insurance and business licenses are valid and current and can be provided to you upon request.

Question 11

Are you affiliated with Semihandmade?

Accepted Answer

We are proud to have fulfilled Semihandmade's requirements to join their list of recommended installers. You can find our listing at: https://www.semihandmade.com/pages/installation.  If you are working with Semihandmade for your finishing pieces, please call us at 512-785-3187 or send email to mike@logicflatpack.com.  We'd love to be involved!

Question 12

Are you affiliated with IKEA?

Accepted Answer

No.  IKEA is a trademark of Inter IKEA Systems B.V. and Logic Flatpack Assembly is not affiliated with Inter IKEA Systems B.V. or its trademarks.  We do, however, love IKEA's quality and modularity, and want everyone to be able to customize their homes to their satisfaction at a reasonable price point.  Trade names are solely used to describe the services provided.